Return & Refund Policy
Returns and refunds are accepted only within 2 days. If these days exceed, we will not accept any return or refund request. If you submit your return or refund request within the mentioned days, we will process it and provide a partial refund. We will deduct $60 from your total amount, and the remaining balance will be refunded to you.
Overview
We want you to be satisfied with your purchase. If you are not fully happy with your order, you may request a return or refund within 2 days of receiving your item, as stated above. After this period, we are unable to accept any return or refund requests.
Eligibility for Return
To be eligible for a return:
- The item must be in its original condition.
- Proof of purchase (order number, receipt, or invoice) must be provided.
- All accessories, packaging, and additional items must be included.
If the item is damaged, used, or incomplete at the time of return, we may decline the return request.
Refund Process
Once your return request is approved:
- You will receive instructions on how to return the item.
- After we receive and inspect your returned item, we will process a partial refund, deducting $60 as mentioned in the policy.
- The remaining amount will be refunded to your original payment method within 12 days.
Late or Missing Refunds
If you haven’t received your refund after 12 days:
- Check your bank account again
- Contact your bank or credit card company (processing times vary)
- If the issue persists, contact us directly
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 2 days of receiving your order.
Contact Us
For any return or refund queries, feel free to contact us at: [contact@chromeheartsofficialstore.us]